Privacy Policy

Last updated: January 2024

Your privacy is important to us. This Privacy Policy explains how ClinicalScribe collects, uses, and protects your information.

🔍 Information We Collect

Account Information: Name, email address, professional role, and organization.
Clinical Data: Transcriptions, SOAP notes, and PDFs you create using our platform.
Usage Data: Device information, browser type, IP address, and session analytics.
Payment Information: Processed securely by Stripe (we don't store card details).

💾 How We Use Your Data

To provide and improve ClinicalScribe's transcription and documentation features.
To personalize your experience and remember your preferences.
To monitor system performance, security, and prevent abuse.
To communicate important updates and respond to support requests.
To improve AI accuracy through aggregated, de-identified usage patterns.

🤝 Data Sharing

We never sell your personal or clinical data. We may share data only:

With your explicit consent or at your direction.
With service providers who help operate our platform (under strict confidentiality).
To comply with legal obligations or valid legal requests.
In aggregated, anonymized form for research or analytics.

🔐 Data Security

All data is encrypted in transit using TLS 1.2+ protocols.
Data at rest is encrypted using AES-256 encryption.
Access controls limit data exposure to authorized personnel only.
Regular security audits and penetration testing.
Secure, HIPAA-ready infrastructure providers.

🌍 Data Location & Retention

Your data is stored in secure data centers located in the United States. We retain:

Account data: As long as your account is active.
Clinical notes: Until you delete them or close your account.
Audit logs: Up to 2 years for security and compliance.

👤 Your Rights

You have the right to:

Access, export, or delete your personal data.
Correct inaccurate information in your profile.
Opt out of non-essential communications.
Request a copy of all data we have about you.

🍪 Cookies & Tracking

We use essential cookies for authentication and session management. Analytics cookies help us understand usage patterns but can be disabled in your browser settings.

📧 Contact Us

For privacy questions, data requests, or concerns, contact us at privacy@clinicalscribe.com.

📝 Updates to This Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or in-app notification.